Posted 6 days ago Closing Apr 24, 2020

Customer Care Administrator

Permanent Derby

Are you a customer service driven individual looking for your next role? Do you pride yourself on providing an exceptional customer experience? Do you want to help make a dream become a reality? If this sounds like you then we could have the perfect opportunity for you!

We are continuously looking for Customer Care Administrators to join our thriving National Operations Centre based in Castle Donington.

You will be an integral part of our business, providing administration support to our Residential Surveyors and our Regional Management Teams. You will have the opportunity to build and maintain strong client relationships with our lender partners where you will deliver a proactive, professional and productive service.

Key Responsibilities Include:

  • Arranging, supporting and managing appointment bookings for our qualifiedSurveyors
  • Ensuring all activities are processed accurately, quickly and in line with instructions
  • Working effectively towards specified client driven service levels, ensuring cases are completed within agreed Service Level Agreements
  • Management of all communication and correspondence with external clients including via email and telephone
  • Working closely with internal departments
  • Building strong and established relationships with wider teams and colleagues

The Ideal Candidate:

  • Excellent customer service skills
  • Enjoys rising to the challenge of stretching goals
  • Committed, reliable and flexible
  • Agrees personal performance expectations
  • Proactive
  • Takes pride in their work and delivers tasks even when they are tedious/difficult
  • Positive and `can do` attitude
  • Organised and adopts a structured approach
  • Contributes to the team, focusing on the accomplishment of team goals
  • Computer literate i.e. good working knowledge of Microsoft Office applications


  • Bonus of up to £20,000 per annum
  • 20 days annual leave plus Bank Holidays and increases on length of service
  • Pension Scheme *T&C`s apply*
  • Access to exclusive Company discounts including our award winning Under One Roof Scheme
  • Discounts on cinema tickets, gym memberships and many more!

If you wish to be considered for our future positions then please register your interest by applying today!

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